Terms of Service

Last updated: August 1, 2026

These terms apply to print, sign, sticker, design, finishing, delivery, and related services provided by OsmoPrint. By approving a quote, placing an order, submitting artwork, paying an invoice, or using our website, you agree to these terms.

Orders, Quotes, and Approvals

Quotes are based on the specifications provided at the time of request, including size, quantity, material, finishing, turnaround, and delivery requirements. Pricing may change if the job specifications change. Production begins after required artwork, approvals, and any requested deposit are received.

Artwork and Proofs

You are responsible for reviewing spelling, layout, dimensions, colours, quantities, and all proof details before approval. Colour may vary between screens, proofs, materials, printers, and production batches. Unless a written colour match process is agreed to, exact colour matching is not guaranteed.

Customer-Supplied Files

Files should be supplied in print-ready format where possible. If files need correction, design, conversion, resizing, or repair, extra charges may apply. You confirm that you have the rights to use any logos, images, trademarks, or artwork supplied to us.

Payment

Orders may require full payment or a deposit before production. Invoices are due by the date shown on the invoice. E-transfer instructions and credit card payment options may be provided. Credit card payments may include a clearly disclosed processing surcharge where permitted by applicable rules.

Turnaround and Delivery

Turnaround estimates are not guaranteed unless confirmed in writing. Delays may occur because of file issues, proof delays, supplier delays, equipment issues, courier delays, weather, or events outside our control. Risk of loss passes to the customer once an order is picked up, delivered, or handed to a courier.

Changes, Cancellations, and Refunds

Orders may not be cancelled without cost once work has started, materials have been ordered, artwork has been prepared, or production has begun. Custom printed products are generally non-refundable after approval and production, except where we confirm a production error caused by OsmoPrint.

Claims and Reprints

Please inspect your order promptly. Any concern must be reported within 3 business days of pickup or delivery. If we confirm a production error, our responsibility is limited to reprinting the affected item, correcting the issue, or issuing a credit at our discretion.

Limitation of Liability

OsmoPrint is not liable for indirect, incidental, special, or consequential damages, including lost profits, missed events, or business interruption. Our total liability is limited to the amount paid for the affected order.

Contact

Questions about these terms can be sent to support@osmoprint.ca.